Tag Archives | Business Improvement

Improve staff performance in your business

  • Are you frustrated with poor staff performance in your business?
  • Have you given your team members tools to do their role, but they still under-perform and miss their KPIs?
  • Do you sometimes wonder if it’s time to let certain staff go?

At times it’s easy to assume your staff just don’t care enough to do their job well. Before you decide to move them on, make sure you’ve given them every opportunity to succeed.

As a leader or manager, it’s your responsibility to improve staff performance by providing team members with training and support to do their role. It’s their responsibility to be interested and take every opportunity to improve their skills. Coaching will help them develop their own abilities, and add more value to your business.

So how do you improve staff performance?

During your weekly one-on-one meeting is an ideal time to coach your team members (if you aren’t doing this, request our e-book “The 4 habits of highly effective managers” for a guide to effective  meetings with your staff).

First, introduce the idea. “Ben, I’m going to coach you to help you improve your skills, and effectiveness in your role. It’s part of increasing productivity, which is my job as a leader in this business.” Of course, you can put that in your own words. Good team members will welcome any opportunity to improve, so if you get pushback at this stage you could question why they don’t want to be better at their role.

Now you’ve introduced the concept of coaching, how do you implement it? There are four steps.

1. Collaborate to set a goal

The idea is cooperation, not dictatorship. Start with “Let’s set some goals”, not, “Here’s what I want you to do by December.” People are much more likely to implement a plan when they’ve contributed to it from the start.

Together, decide on a behaviour or result to achieve, and set a date to have it done by. Your employee might state: “I want to be proficient at our new software by 30th June.”

2. Brainstorm resources

Brainstorming is all about quantity of ideas, not quality. Ask your team member to write down all the possible resources they have to achieve that goal. They should include anything that comes to mind, without evaluation. In 2 or 3 minutes a good brainstorming list could have 20+ ideas. In our software example their options might include seeking help and training from a colleague, watching video tutorials, or taking a course.

improve staff performance3. Create a plan

From this bucket of ideas, discuss which are feasible, and which the employee will act on. Once you’ve narrowed it down to a few, create a short-term plan (up to 4 weeks). Start with about 3 or 4 steps with deadlines.

Ensure the tasks the employee sets for themselves are small, specific, and achievable. Even short tasks such as researching are steps towards the goal. “Get online and find 3 books that might be helpful, by Monday next week” is more achievable than “read 3 books by next week”.

4. The employee acts

It’s now up to the team member to do the work, and report back to you on their progress at a mutually agreed time (their next one-on-one meeting is ideal).

Remember that you are the coach, not the teacher. To improve staff performance, it’s not always up to you to suggest options and find information, but to coach your team members to decide what they’ll do. (And remember they may do things differently than you, which is fine as long as the desired result is achieved!)

Coaching your team members takes the pressure off you, as the leader or manager, to provide all the resources your employees need to succeed. It helps your team recognise their own options, plan their own actions and timeframes, and feel the rewards of achievement.

As your team members take more responsibility for their own learning, they will increase their ability, so you have more time to grow and develop your business.

A high-performing business needs individuals all working at their peak. Business moves fast, and if your team aren’t constantly improving, you may fall behind your competition. To have a healthy, evolving business, team development is not an option, it’s a necessity!

Speak to us about team development in your business. 

The 3 Pillars of Business Growth

No matter how well your business did last year (and we hope it was a brilliant year for you), there are 3 fundamental things you need for continued business growth and mastery.

The new year is the perfect time to reassess where you are now, and where you want to be when Christmas rolls around again – and trust us, this will seem sooner rather than later!

Over the last 15 years we’ve helped business owners and teams achieve everything they want. We focus on the 3 things that are essential for continual business growth and mastery. We call these the three pillars of business success. Here’s more about them, and how to get them to support you and your business in 2018…

business growth, business success, business advice, business mastery,

1  Mindset

If there’s one thing we’re sure of, it’s that successful people have positive mindsets. They look for solutions rather than problems, and focus on the end goal rather than obstacles. Knowing that challenges will continually appear, they face them directly and quickly to ensure they get back on track with minimal detour.

As Brian Tracy says in his talk The Secrets of Self-Made Millionaires (get it here on audible.com), problems in business are like waves on the ocean that come in sets, with one towering above the others: “Problem, problem, problem, problem, CRISIS!” Successful people understand that as they learn to deal with challenges they grow as business leaders.

Successful business leaders learn the skill of goal-setting. They challenge themselves constantly by pushing outside their comfort zones. Familiar with perturbation – that uncomfortable feeling of tension when you’re moving past your previous limits – they have learned to think big and dream bigger.

They acknowledge that they can’t do it all on their own. Their support team includes a proactive accountant, responsive business banker, trusted legal advisor, and qualified and experienced business coach to help them reach their goals.

 

Business growth, business goals, business success

2  Knowledge and Education

Successful business leaders know what they don’t know. They commit to continually improving their knowledge, and rely on experts to assist them to achieve business growth. Instead of stretching themselves too thin by trying to be the best at everything, they work with their skills and talents. They focus on their core strengths, while learning what it takes to achieve business growth and mastery.

Clear on the difference between being the technician and the business owner (as defined in Micheal Gerber’s classic business book The E-Myth Revisited), they are free enough from daily business operations to work on business growth. Rather than learning from their own mistakes, they use a business advisor or mentor to fast-track their success. They learn and grow from the mistakes and success of others.

3  Accountability

Taking responsibility and being accountable for your own business success is critical for business growth. When you accept that your past, current situation and future are all a result of your own actions, your can truly make improvements. Yes, the unexpected will happen. Challenges will occur (refer to point number one above). But with resilience, grit, and taking charge of your own destiny, you will hold the keys to everything you want.

Masters of business growth rely on a business coach to keep them accountable to their goals. Just like a sports coach, a business coach will push you to work harder than you would on your own, and ensure you’re operating in top form to reach your desired results.

 

Business Growth, Business goals, business success, business mastery

The Next Steps For Your Business Growth

Have you achieved a certain level of business success but are ready for more?

Are you not only interested, but committed to business growth and mastery?

Are you are ready to take the action needed to get the results you want from your business?

Yellow Coaching will help.

Discover if you’re eligible for a free 90 minute consultation to discuss the future of your business.

We look forward to hearing from you.