Tag Archives | teamwork

Do you still want a dream team of employees in your business?

Do you want a team of high-performing employees in your business? 

Have you got some star players, but a few stragglers bringing the team down? 

Do you want to stop “oiling the squeaky wheel” so you can spend time developing your key staff?

When you started out in business you dreamed of having a team of passionate people working with you to build the best business in your field. If you’re like most business leaders, sadly after a few years you’ve found the reality falls short of what you’d hoped for.

Some business owners resign themselves to the notion that having a great team just isn’t possible.

Better employees, better business

But we believe having a great team isn’t only possible, but a certainty when you implement the right systems and manage your team in an effective way.

The team you’ve got today is a result of the standards you’ve set until now. Are you ready to stop settling for second-rate performance from your staff?

To get a different outcome you’ll need to do different things. Are you ready to do what it takes to get your team to either step up or step out?

Follow our tips below to get them moving in the right direction …

Leadership, employees

How to create a high-performing team …

The first step is to ensure each team member knows what great performance looks like. You can ensure this by providing them with the following:

1. Team Culture Statement

Every team has a culture, whether it’s defined or not. Unfortunately sometimes it’s a toxic one! The behaviour you’ve settled for means that the original standards of performance you set may have slipped. As new employees join your business, they follow the ‘norm’ of how everyone else is behaving rather than performing at the level you’d like.

It’s important that you create a culture statement in your business that outlines expected behaviour. We call this the Rules of the Game.

Our culture statement includes our non-negotiable values, including excellence and fun. Each team meeting we assess how we’ve lived up to those standards, and how we’ve observed it in each other.

A culture statement isn’t merely a laminated piece of paper on your office wall, or a statement on your website! It must be the ingrained way of ‘how we do things around here’.

2. Position Descriptions

As your business has grown, you may not have taken the time to record what each person’s position involves. Even if someone has been doing a role for years, it’s essential that their duties and main areas of responsibility are visible to them and their team-mates. This avoids the notion that ‘someone should ….’ and lets everyone know who is responsible for what.

As well as a position description, an updated organisation chart should be provided to each employee so they can clearly see where their role fits within the business, and their reporting lines.

3. Key Performance Indicators

In addition to knowing the rules of the game, key responsibilities and where they fit in the organisation, it’s essential that employees know how and when how they will be assessed on their performance.

A document outlining key performance indicators for their role should be provided to each employee and reviewed at regular intervals.

KPIs should include not only the technical aspects of their role, but also categories such as customer service, admin and systems, WHS, and team membership.

Most business owners hire for skills but fire for behaviour. Have you ever employed a brilliant technician who despite their great technical skills was terrible at customer service, who your other team members didn’t like, or who rarely completed time sheets or followed systems?

Ensuring each team member knows the expectation of them in each of these categories means that you can manage them up or out based on any area of their performance.

Download our e-book “How To Get A Great Team Culture: Bringing Out The Best In Your Team” 

Leadership, teamwork, employees

 

Keeping standards high
How to ensure they stay on track

When you set guidelines for your team by providing a team culture statement, position descriptions and KPIs, you’ll find that your team members either rise to the challenge or deselect themselves.

It’s not unusual for a few changes to occur in your team when standards are raised and enforced.

This is a positive step forward, as now you can recruit new people who will perform from the outset according to your high standards and expectations.

To ensure continued excellence, you can then:

  • Maintain standards using regular communication
  • Give feedback to adjust or encourage performance
  • Coach your team members to improve their performance, and
  • Delegate effectively to grow your employees’ abilities.

Find out how by downloading our e-book: The 4 Essential Habits of Effective Managers.

 

Is It Time To Get The Employees You Deserve?
Yellow Coaching will help
Yellow Coaching assists established businesses and organisations of every size to improve their team culture, business efficiency, effectiveness, and profitability.

We do this through business coaching, executive mentoring, team training, and workshops for owners and staff at all levels within organisations.

We’ve helped hundreds of businesses improve their profitability, provide outstanding customer service, and get happier and more productive employees.

Want to take your business from good to great? Get in touch to see if you’re eligible for a free 90 minute consultation. We look forward to hearing from you.

Andrew Masi & Julianne Schwenke

Two Business Secrets You Need To Know

(one your competitors won’t tell you, and one everyone should be told!)

Do you sometimes feel that your competitors have a secret that’s allowing their business to do better than yours?

Do you look at other businesses and think they are smooth sailing, while yours is weathering rough seas?

If you’re like most business owners, at some stage you’ll be comparing yourself to your competitors and wondering what their secret is to getting ahead.

There are many secrets in today’s competitive world, and keeping your important information confidential is essential.

Details about your finances, marketing, and team concerns should be shared only with trusted professionals – such as your business coach, accountant and banker.

While privacy is important, this secrecy among business owners can lead to misconceptions. No-one wants their competition to know they have challenges, so you’ll usually hear business owners say “we’re flat out!” and keep up the facade that business is always great.

Without knowing what other businesses go through, you may think you are the only one struggling with team issues, tight cashflow, customer complaints, or a lack of leads.

You may fall for the psychological trap of ‘comparing and despairing’. Just like on social media, where it’s easy to contrast your own behind-the-scenes with others’ highlight reels, you can start to believe that everyone else’s business is doing better than yours.

As business coaches, we are in the privileged position of seeing the truth behind the outward image. We don’t work with broken businesses, but rather those that want to go from good to great. No matter how successful a business is, one thing is constant – challenges, frustrations, and worries are a part of every business.

As Brian Tracy says, problems are like waves on the ocean which just keep coming (with the inevitable dumpers mixed in) … problem, problem, problem, problem, CRISIS!

subway

So are you ready for the two secrets?

The secret other business owners don’t want you to know:

They all face challenges.

The secret everyone in business should be told:

Challenges are inevitable. To get ahead you need to tackle them early while they are still small, by growing your own ability to overcome them.

It’s not the business without challenges that comes out in front, but the business which overcomes its challenges the fastest.

So if business challenges are inevitable, how do you ensure that you deal with them effectively?

When faced with challenges in life and in business, you have three options.

  1. Turn around and run as fast as you can in the other direction

It may sound comical, but this is a common response to challenges. Some think that if they flee in the other direction, they can outrun any problem. Ever known someone to change their situation but end up facing similar problems down the track? Even when you run, some problems follow you wherever you go. As you haven’t learned to deal with them, you’ll be in the same position next time they appear.

  1. Stand still, ignore them, and hope they go away

Just like running away, this choice does nothing to defeat your challenges or grow your own ability to deal with them. In fact, ignoring your problems and hoping they go away often makes them grow larger. It’s almost as though they increase in size to demand your attention!

  1. Face them and tackle them head on

This is always the choice made by the most successful business leaders we know. When you choose to confront your challenges, you are forced to grow to overcome them. When you do this, instead of your problems growing, YOU grow. Next time you face a similar situation you’ll overcome it easily, and be ready to jump the next hurdle that appears.

Let’s see how choosing to ignore or face your challenges can result in very different outcomes.

Hoping it goes away …

A business owner meets with us to discuss his challenges. He started his business nearly three years ago, and it has now grown to a team of 7. His staff turnover has been high, and customer satisfaction is low.

He tells us that his staff members are the problem. After initial training, they stop following procedures and start doing things their own way. Their inconsistent service results in customer complaints, and loss of profits due to inefficiencies and wastage. One or two employees started out okay – but they’ve lost their motivation and just don’t try anymore. His newest team member in particular, Tom, is dragging the rest of the team down.

He tells us that he doesn’t know how to deal with this problem, that he just wants them to shape up, and that he’s angry and frustrated. He is reacting rather than responding to situations, and is losing his cool often at home and at work.

His comments include:

  • My staff never do what I ask them to do
  • I have to tell them again and again how to do things and they still don’t get it right
  • I always have stay back at work to fix their mistakes
  • The team doesn’t like Tom, and I don’t want Tom to stay, but it’s easier than having to replace him. I don’t have time to train anyone else – it’s coming up to our busiest season
  • I earned more money and had fewer headaches when I was working on my own.

He complains that he can’t believe the bad luck he’s had with employees. “You just can’t get good staff these days”, he says.

We explain a few things to help him. As he’s not giving the team direction and guidelines for performance, they are setting their own bar. When poor performance is ignored, it’s condoned. He needs to give Tom feedback and an opportunity to improve, or standards throughout the team will slide. We suggest that he learns some new communication and management skills and ways of dealing with business challenges.

Unfortunately he decides that he is too busy to make changes right now. Besides, he tells us, it’s the staff that’s the problem, not him!

Three months later we heard from him that Tom’s performance had deteriorated even further, and other team members got more and more frustrated at having to pick up Tom’s slack. They started leaving one by one. As the business became under-staffed, standards slipped further, and the business lost more customers and profits. The owner had since recruited a new team member, but he wasn’t happy with that person’s performance either.

By ignoring the problems, the problems had grown, but the business owner’s ability to deal with challenges hadn’t. As he was finding out, ignoring problems and hoping they go away doesn’t work.

Tackling it head-on …

In our second scenario, let’s imagine the same business owner comes to see us to discuss his challenges. Just like before, he tells us that he doesn’t know how to manage his staff. They are not following procedures, are losing motivation, and it’s impacting business results. In particular his newest employee Tom needs a lot of direction.

His outlook this time is one of finding a solution, rather than focusing on the problem. He tells us he doesn’t want his frustration to impact his enjoyment of work, the service he can provide his customers, his business profits, or his home life.

His comments include:

  • I need to learn how to communicate more effectively with my team so they do what I ask
  • I want to learn how to hold my employees accountable
  • I want advice on how to improve their skills and behaviour
  • I want a strong team throughout our busiest season
  • I want to grow my business and team, so the team can work without me there every day.

The business owner has clear goals for his business, and doesn’t have time for distractions. He knows he needs to deal with this problem before it grows.

He decides to learn some new management skills, knowing that to get a different result he needs to change his own actions. As he puts into practice what he’s learned, team morale improves. The team creates a company culture or ‘rules of the game’. The standards rise, and he finds the team members holding each other accountable to perform to their best.

He gives Tom feedback, support, and extra training, but unfortunately Tom’s performance doesn’t change. After receiving a written warning, Tom chooses to resign. The other employees are relieved that they no longer have to take up Tom’s slack.

This business owner has a new problem – he now has to replace Tom as they enter their busiest season. But now he has skills and experience in dealing with underperforming employees, and can focus on a solution and move forward. The team help recruit a new employee in line with their new company culture.

Instead of the problem growing, the owner’s skills, ability, and confidence to deal with team issues has grown.

Three months later this business has employed another two team members, and is looking forward to a year of record growth.

As this business owner found out, business is a journey of constant and never-ending improvement, and problems are often the push we need to grow.

Challenges are inevitable in business and in life. To be successful, we need to focus on what we can control, which is the way we deal with them. Having a solutions-focused approach and choosing to grow – rather than allowing our problems to grow –  is the secret.

3 Things You Need To Know About Business Success

Think of the successful business people you know. What makes them successful? Is it their wealth, management ability, respect they get from others, perseverance, determination, or character? People you perceive as successful have something you admire. Perhaps you see similar characteristics in yourself, aspire to have what they have, or want to be like them in some way.

Whatever it is you aspire to, if you want to be successful, there are 3 things you need to know about business success:

  1. Success means something different to everyone
  2. You need to know your values in order to achieve success
  3. Success is a result of the actions you take and choices you make each and every day.

pablo-22

What is success?

Each person has their own unique set of values and their own definition of success. For some people success means a happy and healthy family; for others it means financial independence; for some it’s quality relationships; and for others it’s about accomplishments.

Achieving what you want in areas you value essentially equates to what success means to you. 

Philosopher Dr John Demartini says to help work out your values, think about what you’d like written on your tombstone – known as your epitaph – a short statement summarising your life. It could be:

  • Loved life
  • Bloomed where he was planted
  • Never gave up
  • Made the best of everything
  • Dedicated her life to others

Interestingly, what you’d like written on your tombstone may not have anything to do with the ideas you have of what success means, such as wealth or health. But having the things you believe define your success, like money and health, allow you to live a life that’s meaningful to you and that’s in line with your values. Financial independence, for example, allows you to give to others when contribution is high on your values list. Health allows you to appreciate the beauty in everything when gratitude is one of your values.

How do you achieve success? 

You achieve success by living your life according to your own values.

Success is a by-product of the actions you take and the choices you make. When you know your values you can prioritise the many possible things that compete for your time. At each and every moment you can identify what is most important to you to do, and define and accept the cost of doing that (yes, there is a trade-off for every choice you make).

Want to train for a half marathon? You may need to go to bed early instead of staying up late watching tv, so you can be up at 5am to run before work.

Want to get a qualification? You may need to enrol in a course and reduce your work hours and income until it’s complete.

Want a more productive team? You might need to learn how to be a better manager. You could choose to read management books instead of novels, meet a mentor instead of a friend for coffee, and attend seminars instead of sporting events.

Those that say business success requires sacrifice usually follow it with a story of someone who achieved it at the expense of their family, friends, or health. Yes, we’ve seen this happen. And we agree that anything you want in life takes effort and involves some sacrifice. The simple fact that there are only 24 hours in each day means that you need to make choices about what’s important to you, and make time for it at the expense of other things you could do.

There’s never enough time to do everything, but when you know your values and stop doing things that aren’t important to you, you make time for things that are.

Does success mean having it all?

Many people believe that balance is the key to living a good life. The idea that you can have equal amounts of time for exercise, relaxation, family, business, spiritual pursuits, innovation, contribution, friends, and fun is wonderful – but not plausible!

At Yellow Coaching, we don’t believe in helping people find balance – but we do believe in helping them understand their values and be at peace with their choices. There is no right or wrong when it comes to values, just choices and consequences.

We ask our clients to list their hierarchy of values from options such as family, health, wealth, lifestyle, life partner, and contribution. We then ask them to assess if how they are currently spending their time is a reflection of those values.

An unfit business owner might list health as number 1, but has not exercised in the last 3 months. An executive may say her children are her main priority, but she doesn’t see them Monday to Friday as she’s at work early each day and home after they are in bed. There is no right or wrong, and no judgement from us! But we do ask them to decide what needs to change – their behaviour so it’s in line with their true values, or how they rank their values at this particular time of their life.

The unfit business owner might choose to prioritise exercise and commit to a program and a goal, or alternatively acknowledge that exercise is not that important to him right now, and he’s okay with the consequences of that.

The executive may choose to commit to a couple of nights a week being home earlier to put the kids to bed, or she could accept that work is her focus right now, and admit that she’s happy with the consequence of that decision.

Whatever they choose, if it’s line with their true values, it will lead them closer to their definition of success and a fulfilling life for them.

At Yellow Coaching, we work holistically with business owners and their teams, and executives and their team members, to find meaning in their work and achieve their goals, both personal and professional. Call us to find out how we can help you and your team.