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Get Great Results From Your Team!

Coaching Tip: The One-On-One

As attendees at our recent workshop learned, there are 4 essential Habits of Effective Managers which save businesses time and money, build excellent relationships in the workplace, and improve team effectiveness.

The 4 Habits of Effective Managers are:

1. They know their people exceptionally well
2. They constantly talk to them about their performance
3. They constantly ask for more performance
4. They delegate exceptionally well.

At our workshop Andrew taught proven strategies to develop these habits so you get great results from your team. The most important of these strategies is having weekly one-on-one meetings with each of your direct reports. The purpose of the one-on-one meeting iscommunication. The outcome is excellent relationships and improved effectiveness.

The One-On-One: How?

Allow 30 minutes. Ensure you are somewhere you won’t be distracted or interrupted. Turn off your phone.

For the first 15 minutes the focus is on the employee. You could start by saying, “It’s your agenda – how’s things? What’s going on for you?”  The employee may choose to talk about their home life, their children, their hobbies, their work … it’s entirely up to them. Listen, take notes, and butt out!

Now it’s your 15 minutes.

Share. You could start by saying “Here’s what’s going on for me…”. Talk about your family, your house renovations, your holiday, clients, your workload … anything you’d like to share.

Give some genuine feedback. Here’s an example: “Sam, can I share something with you? When you turn up to work each day and greet everyone in such a friendly way, it really improves the morale of the whole team. Thank you. Keep it up.”

Ask for information about their work.
“Tell me about what you’re working on.”
“Tell me about your week.”
“Please update me on the project.”
“How do you think I can help you with it?”
‘What resources do you need?”

Keep notes of each meeting and ensure to follow up if required. The first few one-on-ones may be uneventful…keep going. Relationships are built over time, not in one meeting.

“People don’t care how much you know until they know how much you care.”
– John Maxwell

“You can’t meet their needs if you assume you know who they are.”
– Tony Robbins

“If I’m working for someone who doesn’t know what’s important to me, I’m not giving her my best 10%…they can’t inspire me because I can’t believe they care about me.”
– Andrew Masi

Contact us for more strategies for getting great results from your team.

Posted by julianne, 24/10/11